Indianapolis Star: I tried the online subscription for ** days at...
A Indianapolis Star customer review by GetHuman user ~IndyAtty from November 25th, 2017
Background on ~IndyAtty's case
GetHuman: ~IndyAtty - can you tell our other Indianapolis Star customers when your case took place?
~IndyAtty: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Indianapolis Star, and if so, how?
GetHuman: And which of these common Indianapolis Star customer issues best describes the reason you wanted to talk to them?
(Shows ~IndyAtty a list of common Indianapolis Star problems)
~IndyAtty: "Cancel subscription" was why I was trying to call.
~IndyAtty's review of Indianapolis Star customer service
GetHuman: So how would you sum up your experience for GetHuman's Indianapolis Star customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~IndyAtty: I tried the online subscription for ** days at .**. Worst mistake ever. After ** days was up, I was charged **.**. I called and cancelled service. I was charged again a month later of $**.** all direct from my bank. I have called * times and keep getting told it will be refunded *-* business days. Today they tell me they refunded $**.** a week ago. I tell them I got nothing, now they tell me I have to prove it by showing them by bank information by faxing it in. Most dishonest company I have ever dealt with. Need to call better business bureau.
GetHuman: Let's quantify your experience contacting Indianapolis Star. On a scale of 1 to 5, how easy is it go get help on a Indianapolis Star problem?
~IndyAtty: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~IndyAtty: I'd give them a four out of five on communication.
GetHuman: And what about Indianapolis Star's ability to quickly and effectively address your problem?
~IndyAtty: For that I would say three out of five.
GetHuman: And finally- any advice for other Indianapolis Star customers?
~IndyAtty: Call them early in the day or late. Don't forget any personal or account information you might need for Indianapolis Star to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~IndyAtty taken from his Indianapolis Star customer service problem that occurred on November 18th, 2017.