Indianapolis Star: This was such a frustrating process! I tried on...
A Indianapolis Star customer review by GetHuman user ~rob from November 14th, 2017
Background on ~rob's case
GetHuman: ~rob - can you tell our other Indianapolis Star customers when your case took place?
~rob: Yup. It was late at night, on November 6th.
GetHuman: Did you reach out to Indianapolis Star, and if so, how?
GetHuman: And which of these common Indianapolis Star customer issues best describes the reason you wanted to talk to them?
(Shows ~rob a list of common Indianapolis Star problems)
~rob: "Complaint" was why I was trying to call.
~rob's review of Indianapolis Star customer service
GetHuman: So how would you sum up your experience for GetHuman's Indianapolis Star customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rob: This was such a frustrating process! I tried on * separate occasions to speak with a human regarding my account. I tried the *** number twice. I had to wait ** minutes for a response which ended up being...automated! Then I tried ***-***-**** which rerouted me back to an automated service. If there had been any question about canceling my service, there wasn't after this experience!
GetHuman: Let's quantify your experience contacting Indianapolis Star. On a scale of 1 to 5, how easy is it go get help on a Indianapolis Star problem?
~rob: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rob: I'd give them a three out of five on communication.
GetHuman: And what about Indianapolis Star's ability to quickly and effectively address your problem?
~rob: For that I would say four out of five.
GetHuman: And finally- any advice for other Indianapolis Star customers?
~rob: Call them early in the day or late. Don't forget any personal or account information you might need for Indianapolis Star to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rob taken from his Indianapolis Star customer service problem that occurred on November 6th, 2017.