Insight Communications: An A-hole put me on hold and then disconnected...
A Insight Communications customer review by GetHuman user ~Anonymous from November 20th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Insight Communications customers when your case took place?
~Anonymous: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Insight Communications, and if so, how?
GetHuman: And which of these common Insight Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Insight Communications problems)
~Anonymous: "Update account information" was why I was trying to call.
~Anonymous's review of Insight Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Insight Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: An A-hole put me on hold and then disconnected after ** mins. Scums of earth. I am switching.No wonder these companies **** in customer service ratings !
GetHuman: Let's quantify your experience contacting Insight Communications. On a scale of 1 to 5, how easy is it go get help on a Insight Communications problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Insight Communications's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Insight Communications customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Insight Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Insight Communications customer service problem that occurred on November 16th, 2017.