Insight Communications: Tried to call about ongoing problem with cable...
A Insight Communications customer review by GetHuman user ~unsatisfied customer from November 15th, 2017
Background on ~unsatisfied customer's case
GetHuman: ~unsatisfied customer - can you tell our other Insight Communications customers when your case took place?
~unsatisfied customer: Yup. It was morning, on November 12th.
GetHuman: Did you reach out to Insight Communications, and if so, how?
GetHuman: And which of these common Insight Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~unsatisfied customer a list of common Insight Communications problems)
~unsatisfied customer: "Service problem" was why I was trying to call.
~unsatisfied customer's review of Insight Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Insight Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unsatisfied customer: Tried to call about ongoing problem with cable t.v. On hold for ** minutes, then disconnected. Called back and on hold for ** minutes, then disconnected. Called sales and explained that unable to get through and salesman just put me back to same hold que!!! Hung up.
GetHuman: Let's quantify your experience contacting Insight Communications. On a scale of 1 to 5, how easy is it go get help on a Insight Communications problem?
~unsatisfied customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unsatisfied customer: I'd give them a five out of five on communication.
GetHuman: And what about Insight Communications's ability to quickly and effectively address your problem?
~unsatisfied customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Insight Communications customers?
~unsatisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for Insight Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unsatisfied customer taken from his Insight Communications customer service problem that occurred on November 12th, 2017.