Insight Communications: Problem was not solved - I did not have cable i...
A Insight Communications customer review by GetHuman user GetHuman-260717 from November 16th, 2017
Background on GetHuman-260717's case
GetHuman: GetHuman-260717 - can you tell our other Insight Communications customers when your case took place?
GetHuman-260717: Yeah. It was afternoon, on November 7th.
GetHuman: Did you reach out to Insight Communications, and if so, how?
GetHuman: And which of these common Insight Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-260717 a list of common Insight Communications problems)
GetHuman-260717: "Cancel service" was why I was trying to call.
GetHuman-260717's review of Insight Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Insight Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-260717: Problem was not solved - I did not have cable in the entire household. May be in ** hours the problem could be solved. Let me see to believe. Untill than - it is "may be".
GetHuman: Let's quantify your experience contacting Insight Communications. On a scale of 1 to 5, how easy is it go get help on a Insight Communications problem?
GetHuman-260717: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-260717: I'd give them a four out of five on communication.
GetHuman: And what about Insight Communications's ability to quickly and effectively address your problem?
GetHuman-260717: For that I would say three out of five.
GetHuman: And finally- any advice for other Insight Communications customers?
GetHuman-260717: Call them early in the day or late. Don't forget any personal or account information you might need for Insight Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-260717 taken from his Insight Communications customer service problem that occurred on November 7th, 2017.