Instagram: The page is most complicated and not please to...
A Instagram customer review by GetHuman user ~Yeller from November 25th, 2017
Background on ~Yeller's case
GetHuman: ~Yeller - can you tell our other Instagram customers when your case took place?
~Yeller: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Instagram, and if so, how?
GetHuman: And which of these common Instagram customer issues best describes the reason you wanted to talk to them?
(Shows ~Yeller a list of common Instagram problems)
~Yeller: "Update account information" was why I was trying to contact.
~Yeller's review of Instagram customer service
GetHuman: So how would you sum up your experience for GetHuman's Instagram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yeller: The page is most complicated and not please to the eye, by that I mean it looks like I'm on a web site for computer software downloads and virus detectors. Not like instagram at all. And it would help if there were some visual instructions to help guide the new comers. **No this page did not help me so far, I'm new here and I don't know we're I can get some customer service to my question: I liked three instagram photos ("too fast" aparently) of beautiful landscape and when I wanted to like another beautiful landscape I was unable to because I am band for the next few days. They didn't even give me an actuall time like the next ** hrs or maybe ** hrs or * days nope. they said next few days. **I didn't realize like a persons photo was such a crime these days.
GetHuman: Let's quantify your experience contacting Instagram. On a scale of 1 to 5, how easy is it go get help on a Instagram problem?
~Yeller: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yeller: I'd give them a one out of five on communication.
GetHuman: And what about Instagram's ability to quickly and effectively address your problem?
~Yeller: For that I would say two out of five.
GetHuman: And finally- any advice for other Instagram customers?
~Yeller: Call them early in the day or late. Don't forget any personal or account information you might need for Instagram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yeller taken from his Instagram customer service problem that occurred on November 23rd, 2017.