Inthecompanyofdogs.com: Apparently the web app can't indicate when an i...
A Inthecompanyofdogs.com customer review by GetHuman user ~unhappy customer from November 12th, 2017
Background on ~unhappy customer's case
GetHuman: ~unhappy customer - can you tell our other Inthecompanyofdogs.com customers when your case took place?
~unhappy customer: Sure. It was evening, on November 5th.
GetHuman: Did you reach out to Inthecompanyofdogs.com, and if so, how?
GetHuman: And which of these common Inthecompanyofdogs.com customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy customer a list of common Inthecompanyofdogs.com problems)
~unhappy customer: "Returns" was why I was trying to call.
~unhappy customer's review of Inthecompanyofdogs.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Inthecompanyofdogs.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy customer: Apparently the web app can't indicate when an item is back ordered and the app to check status doesn't work either. Called and got someone who seemed incompetant to check when the item would be back in stock. placed on hold for ** minutes w*no one helping me further. Competitor with similar product line carried an item they no longer do. Order placed with WAG.Com rec'd in * days - standard free shipping. Hopefully I can cancel this order and get removed from mailing list.
GetHuman: Let's quantify your experience contacting Inthecompanyofdogs.com. On a scale of 1 to 5, how easy is it go get help on a Inthecompanyofdogs.com problem?
~unhappy customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy customer: I'd give them a one out of five on communication.
GetHuman: And what about Inthecompanyofdogs.com's ability to quickly and effectively address your problem?
~unhappy customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Inthecompanyofdogs.com customers?
~unhappy customer: Call them early in the day or late. Don't forget any personal or account information you might need for Inthecompanyofdogs.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy customer taken from his Inthecompanyofdogs.com customer service problem that occurred on November 5th, 2017.