Inthecompanyofdogs.com: I hate to give a poor rating as the people are...
A Inthecompanyofdogs.com customer review by GetHuman user ~Gimlet from November 16th, 2017
Background on ~Gimlet's case
GetHuman: ~Gimlet - can you tell our other Inthecompanyofdogs.com customers when your case took place?
~Gimlet: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Inthecompanyofdogs.com, and if so, how?
GetHuman: And which of these common Inthecompanyofdogs.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Gimlet a list of common Inthecompanyofdogs.com problems)
~Gimlet: "Make a purchase" was why I was trying to call.
~Gimlet's review of Inthecompanyofdogs.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Inthecompanyofdogs.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gimlet: I hate to give a poor rating as the people are polite but I joined their VIP membership ** days free and have since paid * monthly payments and have had too many problems accessing their site. Also I never received the discount on the trial purchase and have submitted * claims and still waiting for rebate (they do have some time left) but now when I log in to submit a rebate claim it won't open up to the section to put in the information. So far I am out about ** dollars and have nothing to show for it. I also belong to freeshipping.com which it turns out is the same company but that site works fine so what the issue is I don't know but don't want to cancel my membership until I reeive the rebates owed me which at that point will probably be a wash. They need to offer the same type of options as their free shipping site where you can review your claim history.
GetHuman: Let's quantify your experience contacting Inthecompanyofdogs.com. On a scale of 1 to 5, how easy is it go get help on a Inthecompanyofdogs.com problem?
~Gimlet: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gimlet: I'd give them a five out of five on communication.
GetHuman: And what about Inthecompanyofdogs.com's ability to quickly and effectively address your problem?
~Gimlet: For that I would say one out of five.
GetHuman: And finally- any advice for other Inthecompanyofdogs.com customers?
~Gimlet: Call them early in the day or late. Don't forget any personal or account information you might need for Inthecompanyofdogs.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gimlet taken from his Inthecompanyofdogs.com customer service problem that occurred on November 15th, 2017.