Intuit: I called the East coast area several times at a...
A Intuit customer review by GetHuman user ~chris Spaseff from November 22nd, 2017
Background on ~chris Spaseff's case
GetHuman: ~chris Spaseff - can you tell our other Intuit customers when your case took place?
~chris Spaseff: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to Intuit, and if so, how?
GetHuman: And which of these common Intuit customer issues best describes the reason you wanted to talk to them?
(Shows ~chris Spaseff a list of common Intuit problems)
~chris Spaseff: "Find an old Return" was why I was trying to call.
~chris Spaseff's review of Intuit customer service
GetHuman: So how would you sum up your experience for GetHuman's Intuit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chris Spaseff: I called the East coast area several times at about *:** PM Centeral Coast Time and received a message stating that your office is only open until *:** PCT. How can your office close when *:: CCT is hours much eariler than my time. I'm having enough trouble with the IRS without having problems with the paid service thats supposed help me . Is there any workable and relable solution*to this serious problem.? Whrn I need help when I have a problem not an automated voice thats worthless.* Very Disappointed ,Chris Spaseff
GetHuman: Let's quantify your experience contacting Intuit. On a scale of 1 to 5, how easy is it go get help on a Intuit problem?
~chris Spaseff: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chris Spaseff: I'd give them a five out of five on communication.
GetHuman: And what about Intuit's ability to quickly and effectively address your problem?
~chris Spaseff: For that I would say four out of five.
GetHuman: And finally- any advice for other Intuit customers?
~chris Spaseff: Call them early in the day or late. Don't forget any personal or account information you might need for Intuit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chris Spaseff taken from his Intuit customer service problem that occurred on November 12th, 2017.