Intuit: Spoke with the office of President said all the...
A Intuit customer review by GetHuman user ~wasted time from November 6th, 2017
Background on ~wasted time's case
GetHuman: ~wasted time - can you tell our other Intuit customers when your case took place?
~wasted time: Yes I can. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Intuit, and if so, how?
GetHuman: And which of these common Intuit customer issues best describes the reason you wanted to talk to them?
(Shows ~wasted time a list of common Intuit problems)
~wasted time: "Can't Submit Return" was why I was trying to call.
~wasted time's review of Intuit customer service
GetHuman: So how would you sum up your experience for GetHuman's Intuit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wasted time: Spoke with the office of President said all the right things did nothing, must be SOP. Third call, still no resolution on the phone for over ** minutes mostly on hold. I think they rely on us not being able to understand what customer nonservice says* it is very hard to understand what they say* and I have even less faith that they were actually able to understand me.
GetHuman: Let's quantify your experience contacting Intuit. On a scale of 1 to 5, how easy is it go get help on a Intuit problem?
~wasted time: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wasted time: I'd give them a five out of five on communication.
GetHuman: And what about Intuit's ability to quickly and effectively address your problem?
~wasted time: For that I would say four out of five.
GetHuman: And finally- any advice for other Intuit customers?
~wasted time: Call them early in the day or late. Don't forget any personal or account information you might need for Intuit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wasted time taken from his Intuit customer service problem that occurred on November 1st, 2017.