J.D. Power & Associates: How can Quicken Loan get the J D POWER award fo...
A J.D. Power & Associates customer review by GetHuman user ~jim from November 18th, 2017
Background on ~jim's case
GetHuman: ~jim - can you tell our other J.D. Power & Associates customers when your case took place?
~jim: Yes. It was late at night, on November 12th.
GetHuman: Did you reach out to J.D. Power & Associates, and if so, how?
GetHuman: And which of these common J.D. Power & Associates customer issues best describes the reason you wanted to talk to them?
(Shows ~jim a list of common J.D. Power & Associates problems)
~jim: "Cancel service" was why I was trying to call.
~jim's review of J.D. Power & Associates customer service
GetHuman: So how would you sum up your experience for GetHuman's J.D. Power & Associates customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jim: How can Quicken Loan get the J D POWER award for customer satisfaction? There is a website that lists ***(and growing) complaints many from this year. Maybe you should check that out,
GetHuman: Let's quantify your experience contacting J.D. Power & Associates. On a scale of 1 to 5, how easy is it go get help on a J.D. Power & Associates problem?
~jim: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jim: I'd give them a three out of five on communication.
GetHuman: And what about J.D. Power & Associates's ability to quickly and effectively address your problem?
~jim: For that I would say two out of five.
GetHuman: And finally- any advice for other J.D. Power & Associates customers?
~jim: Call them early in the day or late. Don't forget any personal or account information you might need for J.D. Power & Associates to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jim taken from his J.D. Power & Associates customer service problem that occurred on November 12th, 2017.