J.D. Power & Associates: Reporting what appears to be a bogus email (wit...

A J.D. Power & Associates customer review by GetHuman user GetHuman-395976 from November 21st, 2017

Background on GetHuman-395976's case

GetHuman: GetHuman-395976 - can you tell our other J.D. Power & Associates customers when your case took place?
GetHuman-395976: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to J.D. Power & Associates, and if so, how?
GetHuman-395976: I used the 888-537-6937 number I found for on the GetHuman J.D. Power & Associates customer phone number page I was on: J.D. Power & Associates Customer Service Phone Number
GetHuman: And which of these common J.D. Power & Associates customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-395976 a list of common J.D. Power & Associates problems)
GetHuman-395976: "Cancel service" was why I was trying to call.

GetHuman-395976's review of J.D. Power & Associates customer service

GetHuman: So how would you sum up your experience for GetHuman's J.D. Power & Associates customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-395976: Reporting what appears to be a bogus email (with links) using JD Powers name. Cust rep to pass on & a specialist will call back. Did not have a "spoof" email addy.
GetHuman: Let's quantify your experience contacting J.D. Power & Associates. On a scale of 1 to 5, how easy is it go get help on a J.D. Power & Associates problem?
GetHuman-395976: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-395976: I'd give them a three out of five on communication.
GetHuman: And what about J.D. Power & Associates's ability to quickly and effectively address your problem?
GetHuman-395976: For that I would say four out of five.
GetHuman: And finally- any advice for other J.D. Power & Associates customers?
GetHuman-395976: Call them early in the day or late. Don't forget any personal or account information you might need for J.D. Power & Associates to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-395976 taken from his J.D. Power & Associates customer service problem that occurred on November 17th, 2017.

J.D. Power & Associates

3.25 of 5 stars | 4 reviews

GetHuman-395976's J.D. Power & Associates Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like J.D. Power & Associates, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with J.D. Power & Associates in any way.

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