J.D. Power & Associates: I called twice and everytime I ask the guy who...

A J.D. Power & Associates customer review by GetHuman user ~Helen from November 20th, 2017

Background on ~Helen's case

GetHuman: ~Helen - can you tell our other J.D. Power & Associates customers when your case took place?
~Helen: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to J.D. Power & Associates, and if so, how?
~Helen: I used the 888-537-6937 number I found for on the GetHuman J.D. Power & Associates customer phone number page I was on: J.D. Power & Associates Customer Service Phone Number
GetHuman: And which of these common J.D. Power & Associates customer issues best describes the reason you wanted to talk to them?
(Shows ~Helen a list of common J.D. Power & Associates problems)
~Helen: "Overcharge/Strange charge" was why I was trying to call.

~Helen's review of J.D. Power & Associates customer service

GetHuman: So how would you sum up your experience for GetHuman's J.D. Power & Associates customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Helen: I called twice and everytime I ask the guy who's name I think is Eran or similar to this name which car r u talking about when he asked me that u recently bought a new car and they are surveying it, he hung up on me! Not once, twice. It seems he doesn't even know which car and randomly calling and asking questions. It seems to me it's a scam! A legitimate company don't hang up on people and they don't hide the name on caller id! All it shows is the number. This is a b'll sh't to me. You know, there are lots of scammers going on on the phones. So, people, be careful!
GetHuman: Let's quantify your experience contacting J.D. Power & Associates. On a scale of 1 to 5, how easy is it go get help on a J.D. Power & Associates problem?
~Helen: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Helen: I'd give them a four out of five on communication.
GetHuman: And what about J.D. Power & Associates's ability to quickly and effectively address your problem?
~Helen: For that I would say one out of five.
GetHuman: And finally- any advice for other J.D. Power & Associates customers?
~Helen: Call them early in the day or late. Don't forget any personal or account information you might need for J.D. Power & Associates to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Helen taken from his J.D. Power & Associates customer service problem that occurred on November 19th, 2017.

J.D. Power & Associates

3.25 of 5 stars | 4 reviews

~Helen's J.D. Power & Associates Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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