JCPenney Catalog: First person was not able to find item was tran...
A JCPenney Catalog customer review by GetHuman user GetHuman-254092 from November 26th, 2017
Background on GetHuman-254092's case
GetHuman: GetHuman-254092 - can you tell our other JCPenney Catalog customers when your case took place?
GetHuman-254092: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to JCPenney Catalog, and if so, how?
GetHuman: And which of these common JCPenney Catalog customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-254092 a list of common JCPenney Catalog problems)
GetHuman-254092: "Cancel order" was why I was trying to call.
GetHuman-254092's review of JCPenney Catalog customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney Catalog customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-254092: First person was not able to find item was transferred that person found the item but out of stcck so I have to keep calling back to see if they ever receive the item agn
GetHuman: Let's quantify your experience contacting JCPenney Catalog. On a scale of 1 to 5, how easy is it go get help on a JCPenney Catalog problem?
GetHuman-254092: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-254092: I'd give them a five out of five on communication.
GetHuman: And what about JCPenney Catalog's ability to quickly and effectively address your problem?
GetHuman-254092: For that I would say five out of five.
GetHuman: And finally- any advice for other JCPenney Catalog customers?
GetHuman-254092: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney Catalog to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-254092 taken from his JCPenney Catalog customer service problem that occurred on November 24th, 2017.