JCPenney Catalog: I JUST PUT MY ORDER IN. THE CUSTOMER REP.*WAS V...
A JCPenney Catalog customer review by GetHuman user GetHuman-293570 from November 13th, 2017
Background on GetHuman-293570's case
GetHuman: GetHuman-293570 - can you tell our other JCPenney Catalog customers when your case took place?
GetHuman-293570: Yes I can. It was afternoon, on November 9th.
GetHuman: Did you reach out to JCPenney Catalog, and if so, how?
GetHuman: And which of these common JCPenney Catalog customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-293570 a list of common JCPenney Catalog problems)
GetHuman-293570: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-293570's review of JCPenney Catalog customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney Catalog customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-293570: I JUST PUT MY ORDER IN. THE CUSTOMER REP.*WAS VERY PATIENT WITH ME. SINCE THE ORDER WAS VERY IMPORTANT TO ME.HER NAME IS*UGOEZE.ONCE AGAIN MANY THANKS TO HER
GetHuman: Let's quantify your experience contacting JCPenney Catalog. On a scale of 1 to 5, how easy is it go get help on a JCPenney Catalog problem?
GetHuman-293570: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-293570: I'd give them a two out of five on communication.
GetHuman: And what about JCPenney Catalog's ability to quickly and effectively address your problem?
GetHuman-293570: For that I would say five out of five.
GetHuman: And finally- any advice for other JCPenney Catalog customers?
GetHuman-293570: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney Catalog to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-293570 taken from his JCPenney Catalog customer service problem that occurred on November 9th, 2017.