JCPenney Catalog: Per actually hung up on me. Kayla another pers...

A JCPenney Catalog customer review by GetHuman user GetHuman-133355 from November 25th, 2017

Background on GetHuman-133355's case

GetHuman: GetHuman-133355 - can you tell our other JCPenney Catalog customers when your case took place?
GetHuman-133355: Yes I can. It was late at night, on November 19th.
GetHuman: Did you reach out to JCPenney Catalog, and if so, how?
GetHuman-133355: I used the 800-222-6161 number I found for on the GetHuman JCPenney Catalog customer phone number page I was on: JCPenney Catalog Customer Service Phone Number
GetHuman: And which of these common JCPenney Catalog customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-133355 a list of common JCPenney Catalog problems)
GetHuman-133355: "Change order" was why I was trying to call.

GetHuman-133355's review of JCPenney Catalog customer service

GetHuman: So how would you sum up your experience for GetHuman's JCPenney Catalog customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-133355: Per actually hung up on me. Kayla another person I spoke with about *:** P.M. Promised to call me back around *:** the same evening and it's now *:** and I have received no call*****
GetHuman: Let's quantify your experience contacting JCPenney Catalog. On a scale of 1 to 5, how easy is it go get help on a JCPenney Catalog problem?
GetHuman-133355: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-133355: I'd give them a three out of five on communication.
GetHuman: And what about JCPenney Catalog's ability to quickly and effectively address your problem?
GetHuman-133355: For that I would say two out of five.
GetHuman: And finally- any advice for other JCPenney Catalog customers?
GetHuman-133355: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney Catalog to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-133355 taken from his JCPenney Catalog customer service problem that occurred on November 19th, 2017.

JCPenney Catalog

3.50 of 5 stars | 20 reviews

GetHuman-133355's JCPenney Catalog Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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