JPMorgan Retirement Plan Services: Most of the people who answer the phone can't g...
A JPMorgan Retirement Plan Services customer review by GetHuman user ~JayPee Antimorgan from November 21st, 2017
Background on ~JayPee Antimorgan's case
GetHuman: ~JayPee Antimorgan - can you tell our other JPMorgan Retirement Plan Services customers when your case took place?
~JayPee Antimorgan: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to JPMorgan Retirement Plan Services, and if so, how?
GetHuman: And which of these common JPMorgan Retirement Plan Services customer issues best describes the reason you wanted to talk to them?
(Shows ~JayPee Antimorgan a list of common JPMorgan Retirement Plan Services problems)
~JayPee Antimorgan: "Question" was why I was trying to call.
~JayPee Antimorgan's review of JPMorgan Retirement Plan Services customer service
GetHuman: So how would you sum up your experience for GetHuman's JPMorgan Retirement Plan Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JayPee Antimorgan: Most of the people who answer the phone can't give you the right information you need so you end up talking to three or more people. There were several times when they give you false information, too. Also, when they forward your call to another person, you have to go through their entire verification process again by giving your full name, DOB, address, phone number and email. Disappointing.
GetHuman: Let's quantify your experience contacting JPMorgan Retirement Plan Services. On a scale of 1 to 5, how easy is it go get help on a JPMorgan Retirement Plan Services problem?
~JayPee Antimorgan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JayPee Antimorgan: I'd give them a one out of five on communication.
GetHuman: And what about JPMorgan Retirement Plan Services's ability to quickly and effectively address your problem?
~JayPee Antimorgan: For that I would say five out of five.
GetHuman: And finally- any advice for other JPMorgan Retirement Plan Services customers?
~JayPee Antimorgan: Call them early in the day or late. Don't forget any personal or account information you might need for JPMorgan Retirement Plan Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JayPee Antimorgan taken from his JPMorgan Retirement Plan Services customer service problem that occurred on November 13th, 2017.