JPMorgan Retirement Plan Services: Rushed conversation, obviously reading from a s...
A JPMorgan Retirement Plan Services customer review by GetHuman user ~Nacho from November 23rd, 2017
Background on ~Nacho's case
GetHuman: ~Nacho - can you tell our other JPMorgan Retirement Plan Services customers when your case took place?
~Nacho: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to JPMorgan Retirement Plan Services, and if so, how?
GetHuman: And which of these common JPMorgan Retirement Plan Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Nacho a list of common JPMorgan Retirement Plan Services problems)
~Nacho: "Setup an account" was why I was trying to call.
~Nacho's review of JPMorgan Retirement Plan Services customer service
GetHuman: So how would you sum up your experience for GetHuman's JPMorgan Retirement Plan Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nacho: Rushed conversation, obviously reading from a script. Had to verify my home address for the rollover check twice because the representative pronounced everything so quickly. They obviously want nothing to do with you once you request a fund transfer. Glad to be leaving this plan.
GetHuman: Let's quantify your experience contacting JPMorgan Retirement Plan Services. On a scale of 1 to 5, how easy is it go get help on a JPMorgan Retirement Plan Services problem?
~Nacho: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nacho: I'd give them a one out of five on communication.
GetHuman: And what about JPMorgan Retirement Plan Services's ability to quickly and effectively address your problem?
~Nacho: For that I would say four out of five.
GetHuman: And finally- any advice for other JPMorgan Retirement Plan Services customers?
~Nacho: Call them early in the day or late. Don't forget any personal or account information you might need for JPMorgan Retirement Plan Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nacho taken from his JPMorgan Retirement Plan Services customer service problem that occurred on November 14th, 2017.