JW Marriott: Ann Staples was a good listener and I did hope...
A JW Marriott customer review by GetHuman user ~maureen newsome from November 18th, 2017
Background on ~maureen newsome's case
GetHuman: ~maureen newsome - can you tell our other JW Marriott customers when your case took place?
~maureen newsome: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to JW Marriott, and if so, how?
GetHuman: And which of these common JW Marriott customer issues best describes the reason you wanted to talk to them?
(Shows ~maureen newsome a list of common JW Marriott problems)
~maureen newsome: "Make a booking" was why I was trying to call.
~maureen newsome's review of JW Marriott customer service
GetHuman: So how would you sum up your experience for GetHuman's JW Marriott customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maureen newsome: Ann Staples was a good listener and I did hope she would get back to me today about the poor response I received from Mr. Pierce at the Dearborn Inn in Mi. Hope I hear from her today
GetHuman: Let's quantify your experience contacting JW Marriott. On a scale of 1 to 5, how easy is it go get help on a JW Marriott problem?
~maureen newsome: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maureen newsome: I'd give them a one out of five on communication.
GetHuman: And what about JW Marriott's ability to quickly and effectively address your problem?
~maureen newsome: For that I would say one out of five.
GetHuman: And finally- any advice for other JW Marriott customers?
~maureen newsome: Call them early in the day or late. Don't forget any personal or account information you might need for JW Marriott to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maureen newsome taken from his JW Marriott customer service problem that occurred on November 15th, 2017.