JW Marriott: I tried to cancel a hotel reservation (Conf...
A JW Marriott customer review by GetHuman user ~vicki nicholson from November 18th, 2017
Background on ~vicki nicholson's case
GetHuman: ~vicki nicholson - can you tell our other JW Marriott customers when your case took place?
~vicki nicholson: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to JW Marriott, and if so, how?
GetHuman: And which of these common JW Marriott customer issues best describes the reason you wanted to talk to them?
(Shows ~vicki nicholson a list of common JW Marriott problems)
~vicki nicholson: "Change booking" was why I was trying to call.
~vicki nicholson's review of JW Marriott customer service
GetHuman: So how would you sum up your experience for GetHuman's JW Marriott customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vicki nicholson: I tried to cancel a hotel reservation (Conf ********) for Rewards Member *** *** *** (Michael Wynne) and was told I could not get a refund. Mr. Wynne's trip was cancelled. It took * phone calls to get to your customer care center where I was told they would give me a partial refund. What? You are charging me a partial fee for what. I had no idea when I booked the room that is was a non-refundable room. I asked them to reconsider the refund, since Mr. Wynne is a very frequent customer. Hard to believe that Marriott does make such exceptions and over such a small amount of money. Terrible customer service. I personally will never stay at a Marriott as a result of this experience I had today.
GetHuman: Let's quantify your experience contacting JW Marriott. On a scale of 1 to 5, how easy is it go get help on a JW Marriott problem?
~vicki nicholson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vicki nicholson: I'd give them a four out of five on communication.
GetHuman: And what about JW Marriott's ability to quickly and effectively address your problem?
~vicki nicholson: For that I would say five out of five.
GetHuman: And finally- any advice for other JW Marriott customers?
~vicki nicholson: Call them early in the day or late. Don't forget any personal or account information you might need for JW Marriott to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vicki nicholson taken from his JW Marriott customer service problem that occurred on November 16th, 2017.