JW Marriott: unhelpful, kept transferring me to other agents...

A JW Marriott customer review by GetHuman user GetHuman-405805 from November 17th, 2017

Background on GetHuman-405805's case

GetHuman: GetHuman-405805 - can you tell our other JW Marriott customers when your case took place?
GetHuman-405805: Yes I can. It was morning, on November 11th.
GetHuman: Did you reach out to JW Marriott, and if so, how?
GetHuman-405805: I used the 888-236-2427 number I found for on the GetHuman JW Marriott customer phone number page I was on: JW Marriott Customer Service Phone Number
GetHuman: And which of these common JW Marriott customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-405805 a list of common JW Marriott problems)
GetHuman-405805: "Cancel booking" was why I was trying to call.

GetHuman-405805's review of JW Marriott customer service

GetHuman: So how would you sum up your experience for GetHuman's JW Marriott customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-405805: unhelpful, kept transferring me to other agents who ultimately transferred me back to the desk clerk at the hotel that caused the billing problem in the first place.
GetHuman: Let's quantify your experience contacting JW Marriott. On a scale of 1 to 5, how easy is it go get help on a JW Marriott problem?
GetHuman-405805: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-405805: I'd give them a five out of five on communication.
GetHuman: And what about JW Marriott's ability to quickly and effectively address your problem?
GetHuman-405805: For that I would say four out of five.
GetHuman: And finally- any advice for other JW Marriott customers?
GetHuman-405805: Call them early in the day or late. Don't forget any personal or account information you might need for JW Marriott to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-405805 taken from his JW Marriott customer service problem that occurred on November 11th, 2017.

JW Marriott

1.75 of 5 stars | 1 reviews

GetHuman-405805's JW Marriott Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like JW Marriott, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with JW Marriott in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!