Jamba Juice: Two items are frustrating for me. My main conc...
A Jamba Juice customer review by GetHuman user ~Jones from November 13th, 2017
Background on ~Jones's case
GetHuman: ~Jones - can you tell our other Jamba Juice customers when your case took place?
~Jones: Yes I can. It was morning, on November 4th.
GetHuman: Did you reach out to Jamba Juice, and if so, how?
GetHuman: And which of these common Jamba Juice customer issues best describes the reason you wanted to talk to them?
(Shows ~Jones a list of common Jamba Juice problems)
~Jones: "Overcharge/Strange charge" was why I was trying to call.
~Jones's review of Jamba Juice customer service
GetHuman: So how would you sum up your experience for GetHuman's Jamba Juice customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jones: Two items are frustrating for me. My main concern is that the smoothie is not properly blended. I find chucks of bananas and strawberries in my smoothie. This has occurred * times. I've complained once by phone. Each time I specifically ask them for "well blended" when making the order and usually have to hover over them to make sure it is. I know the commercial grade blenders that they use can completely eliminate any chunks. I have one at home that I use on weekends. They're just rushing the process. This is just annoying. Especially when paying $*-*. It should be called "chunky" not "smoothie". My *nd concern is that the fruit they use is frozen.
GetHuman: Let's quantify your experience contacting Jamba Juice. On a scale of 1 to 5, how easy is it go get help on a Jamba Juice problem?
~Jones: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jones: I'd give them a three out of five on communication.
GetHuman: And what about Jamba Juice's ability to quickly and effectively address your problem?
~Jones: For that I would say two out of five.
GetHuman: And finally- any advice for other Jamba Juice customers?
~Jones: Call them early in the day or late. Don't forget any personal or account information you might need for Jamba Juice to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jones taken from his Jamba Juice customer service problem that occurred on November 4th, 2017.
Jamba Juice
1.00 of 5 stars | 5 reviews
~Jones's Jamba Juice Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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