Jawbone: I called at *:**pm EST. The phone was answered...
A Jawbone customer review by GetHuman user GetHuman-369998 from November 23rd, 2017
Background on GetHuman-369998's case
GetHuman: GetHuman-369998 - can you tell our other Jawbone customers when your case took place?
GetHuman-369998: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Jawbone, and if so, how?
GetHuman: And which of these common Jawbone customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-369998 a list of common Jawbone problems)
GetHuman-369998: "Change or cancel order" was why I was trying to contact.
GetHuman-369998's review of Jawbone customer service
GetHuman: So how would you sum up your experience for GetHuman's Jawbone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-369998: I called at *:**pm EST. The phone was answered immediately and the customer service rep was very pleasant and helpful. She did say that there was a one time replacement for the cap.I asked if there was anything I could do not to loose the cap and she said that there was not anything I could do.
GetHuman: Let's quantify your experience contacting Jawbone. On a scale of 1 to 5, how easy is it go get help on a Jawbone problem?
GetHuman-369998: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-369998: I'd give them a two out of five on communication.
GetHuman: And what about Jawbone's ability to quickly and effectively address your problem?
GetHuman-369998: For that I would say five out of five.
GetHuman: And finally- any advice for other Jawbone customers?
GetHuman-369998: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Jawbone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-369998 taken from his Jawbone customer service problem that occurred on November 20th, 2017.