Jersey Central Power & Light (JCP&L): I owed a past due bill at which they disconnect...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user GetHuman-42466 from November 21st, 2017
Background on GetHuman-42466's case
GetHuman: GetHuman-42466 - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
GetHuman-42466: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-42466 a list of common Jersey Central Power & Light (JCP&L) problems)
GetHuman-42466: "Setup service" was why I was trying to call.
GetHuman-42466's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-42466: I owed a past due bill at which they disconnected my service early in the morning we promptly got the money to them via pay online we had confirmation numbers and everything my wife then spoke with someone and they told her that it would take about ** hours for service to be reconnected ** hours later they finally get the service back on. I have young children in the house as young as * years old they couldn't understand why the lights didn't work or why it was cold in the house. I am a very pissed off customer. long wait times, very poor service they don't care about the customers at all. absolutely no compassion for the hard working people who struggle everyday to keep the lights on and keep the heat going on those cold nights. irritated customer
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
GetHuman-42466: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-42466: I'd give them a one out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
GetHuman-42466: For that I would say four out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
GetHuman-42466: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-42466 taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 14th, 2017.