Jersey Central Power & Light (JCP&L): I was told I had not called before and was agai...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~mvh from November 27th, 2017
Background on ~mvh's case
GetHuman: ~mvh - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~mvh: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~mvh a list of common Jersey Central Power & Light (JCP&L) problems)
~mvh: "Meter reading" was why I was trying to call.
~mvh's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mvh: I was told I had not called before and was again not helped. I find it inconceivable that a large utility is totally unable to cope with a simple request for a written statement. They cannot manage to do something as simple as a customer statement! Of course, as a monopoly, they have no need to compete and so have no need to take care of something as loathesome as a customer. Us Loathesomes, of course, have no option but to deal with their "Customer Service".
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~mvh: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mvh: I'd give them a two out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~mvh: For that I would say five out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~mvh: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mvh taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 21st, 2017.