John Lewis: * phonecalls later and still waiting for someon...
A John Lewis customer review by GetHuman user ~MrsD from November 2nd, 2017
Background on ~MrsD's case
GetHuman: ~MrsD - can you tell our other John Lewis customers when your case took place?
~MrsD: Yes I can. It was morning, on October 31st.
GetHuman: Did you reach out to John Lewis, and if so, how?
GetHuman: And which of these common John Lewis customer issues best describes the reason you wanted to talk to them?
(Shows ~MrsD a list of common John Lewis problems)
~MrsD: "Overcharge/Strange charge" was why I was trying to call.
~MrsD's review of John Lewis customer service
GetHuman: So how would you sum up your experience for GetHuman's John Lewis customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MrsD: * phonecalls later and still waiting for someone to actually call me back who can help. Once had the phone put down on me. Lack of interest and disregard for customer satisfaction. Oh and despite being in all day still waiting for delivery to show up, it's now ** hours late.
GetHuman: Let's quantify your experience contacting John Lewis. On a scale of 1 to 5, how easy is it go get help on a John Lewis problem?
~MrsD: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MrsD: I'd give them a one out of five on communication.
GetHuman: And what about John Lewis's ability to quickly and effectively address your problem?
~MrsD: For that I would say two out of five.
GetHuman: And finally- any advice for other John Lewis customers?
~MrsD: Call them early in the day or late. Don't forget any personal or account information you might need for John Lewis to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MrsD taken from his John Lewis customer service problem that occurred on October 31st, 2017.