John Lewis: Lost receipt
A John Lewis customer review by GetHuman user GetHuman-shaz_ from December 7th, 2017
Background on GetHuman-shaz_'s case
GetHuman: GetHuman-shaz_ - can you tell our other John Lewis customers when your case took place?
GetHuman-shaz_: Yeah. It was morning, on November 30th.
GetHuman: Did you reach out to John Lewis, and if so, how?
GetHuman: And which of these common John Lewis customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-shaz_ a list of common John Lewis problems)
GetHuman-shaz_: "Returns" was why I was trying to call.
GetHuman-shaz_'s review of John Lewis customer service
GetHuman: So how would you sum up your experience for GetHuman's John Lewis customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-shaz_: Lost receipt
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-shaz_: I bought a watch and its now broken. I have two years warranty but I've lost the receipt
GetHuman: Let's quantify your experience contacting John Lewis. On a scale of 1 to 5, how easy is it go get help on a John Lewis problem?
GetHuman-shaz_: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-shaz_: I'd give them a two out of five on communication.
GetHuman: And what about John Lewis's ability to quickly and effectively address your problem?
GetHuman-shaz_: For that I would say one out of five.
GetHuman: And finally- any advice for other John Lewis customers?
GetHuman-shaz_: Call them early in the day or late. Don't forget any personal or account information you might need for John Lewis to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-shaz_ taken from his John Lewis customer service problem that occurred on November 30th, 2017.