John Lewis: Phoned about damaged fridge that was returned o...
A John Lewis customer review by GetHuman user ~Phthalo 911 from November 15th, 2017
Background on ~Phthalo 911's case
GetHuman: ~Phthalo 911 - can you tell our other John Lewis customers when your case took place?
~Phthalo 911: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to John Lewis, and if so, how?
GetHuman: And which of these common John Lewis customer issues best describes the reason you wanted to talk to them?
(Shows ~Phthalo 911 a list of common John Lewis problems)
~Phthalo 911: "Make a purchase" was why I was trying to call.
~Phthalo 911's review of John Lewis customer service
GetHuman: So how would you sum up your experience for GetHuman's John Lewis customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Phthalo 911: Phoned about damaged fridge that was returned on delivery. It was a good job we did as there was no record of it requiring replacement.Call centre operator seem have a bit of an attitude and was not very pleasant to deal with.Where do you get decent service nowadays?
GetHuman: Let's quantify your experience contacting John Lewis. On a scale of 1 to 5, how easy is it go get help on a John Lewis problem?
~Phthalo 911: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Phthalo 911: I'd give them a four out of five on communication.
GetHuman: And what about John Lewis's ability to quickly and effectively address your problem?
~Phthalo 911: For that I would say one out of five.
GetHuman: And finally- any advice for other John Lewis customers?
~Phthalo 911: Call them early in the day or late. Don't forget any personal or account information you might need for John Lewis to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Phthalo 911 taken from his John Lewis customer service problem that occurred on November 13th, 2017.