Christina said Johnson & Johnson are aware of t...
A Johnson & Johnson customer review by GetHuman user ~plsdenver from November 14th, 2017
Background on ~plsdenver's case
GetHuman: ~plsdenver - can you tell our other Johnson & Johnson customers when your case took place?
~plsdenver: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to Johnson & Johnson, and if so, how?
GetHuman: And which of these common Johnson & Johnson customer issues best describes the reason you wanted to talk to them?
(Shows ~plsdenver a list of common Johnson & Johnson problems)
~plsdenver: "None of those really matches why I wanted to call Johnson & Johnson that day." was why I was trying to call.
~plsdenver's review of Johnson & Johnson customer service
GetHuman: So how would you sum up your experience for GetHuman's Johnson & Johnson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~plsdenver: Christina said Johnson & Johnson are aware of the problem with rebates going to Strongsville, OH being refused. They are working to fix the problem. Someone is to call me within * days with an answer.
GetHuman: Let's quantify your experience contacting Johnson & Johnson. On a scale of 1 to 5, how easy is it go get help on a Johnson & Johnson problem?
~plsdenver: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~plsdenver: I'd give them a two out of five on communication.
GetHuman: And what about Johnson & Johnson's ability to quickly and effectively address your problem?
~plsdenver: For that I would say five out of five.
GetHuman: And finally- any advice for other Johnson & Johnson customers?
~plsdenver: Call them early in the day or late. Don't forget any personal or account information you might need for Johnson & Johnson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~plsdenver taken from his Johnson & Johnson customer service problem that occurred on November 13th, 2017.