Johnson & Johnson: No answer after hour wait and hung up on me bec...

A Johnson & Johnson customer review by GetHuman user GetHuman-340120 from November 19th, 2017

Background on GetHuman-340120's case

GetHuman: GetHuman-340120 - can you tell our other Johnson & Johnson customers when your case took place?
GetHuman-340120: Yes I can. It was evening, on November 10th.
GetHuman: Did you reach out to Johnson & Johnson, and if so, how?
GetHuman-340120: I used the 800-526-3967 number I found for on the GetHuman Johnson & Johnson customer phone number page I was on: Johnson & Johnson Customer Service Phone Number
GetHuman: And which of these common Johnson & Johnson customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-340120 a list of common Johnson & Johnson problems)
GetHuman-340120: "None of those really matches why I wanted to call Johnson & Johnson that day." was why I was trying to call.

GetHuman-340120's review of Johnson & Johnson customer service

GetHuman: So how would you sum up your experience for GetHuman's Johnson & Johnson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-340120: No answer after hour wait and hung up on me because I could not understand what she was saying with accent!!!!!!!
GetHuman: Let's quantify your experience contacting Johnson & Johnson. On a scale of 1 to 5, how easy is it go get help on a Johnson & Johnson problem?
GetHuman-340120: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-340120: I'd give them a four out of five on communication.
GetHuman: And what about Johnson & Johnson's ability to quickly and effectively address your problem?
GetHuman-340120: For that I would say five out of five.
GetHuman: And finally- any advice for other Johnson & Johnson customers?
GetHuman-340120: Call them early in the day or late. Don't forget any personal or account information you might need for Johnson & Johnson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-340120 taken from his Johnson & Johnson customer service problem that occurred on November 10th, 2017.

Johnson & Johnson

3.50 of 5 stars | 12 reviews

GetHuman-340120's Johnson & Johnson Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Johnson & Johnson, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Johnson & Johnson in any way.

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