Johnson & Johnson: No response! Need REACH Gum care woven dental f...

A Johnson & Johnson customer review by GetHuman user ~Jackie from November 15th, 2017

Background on ~Jackie's case

GetHuman: ~Jackie - can you tell our other Johnson & Johnson customers when your case took place?
~Jackie: Yes I can. It was afternoon, on November 7th.
GetHuman: Did you reach out to Johnson & Johnson, and if so, how?
~Jackie: I used the 800-526-3967 number I found for on the GetHuman Johnson & Johnson customer phone number page I was on: Johnson & Johnson Customer Service Phone Number
GetHuman: And which of these common Johnson & Johnson customer issues best describes the reason you wanted to talk to them?
(Shows ~Jackie a list of common Johnson & Johnson problems)
~Jackie: "None of those really matches why I wanted to call Johnson & Johnson that day." was why I was trying to call.

~Jackie's review of Johnson & Johnson customer service

GetHuman: So how would you sum up your experience for GetHuman's Johnson & Johnson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jackie: No response! Need REACH Gum care woven dental floss and NO ONE in my area has it. Can I order it from you directly? I would charge it on American express?
GetHuman: Let's quantify your experience contacting Johnson & Johnson. On a scale of 1 to 5, how easy is it go get help on a Johnson & Johnson problem?
~Jackie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jackie: I'd give them a five out of five on communication.
GetHuman: And what about Johnson & Johnson's ability to quickly and effectively address your problem?
~Jackie: For that I would say five out of five.
GetHuman: And finally- any advice for other Johnson & Johnson customers?
~Jackie: Call them early in the day or late. Don't forget any personal or account information you might need for Johnson & Johnson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jackie taken from his Johnson & Johnson customer service problem that occurred on November 7th, 2017.

Johnson & Johnson

3.50 of 5 stars | 12 reviews

~Jackie's Johnson & Johnson Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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