Jomashop.com: Absolutely horrible! Waiting forever to be told...
A Jomashop.com customer review by GetHuman user GetHuman-14319 from November 20th, 2017
Background on GetHuman-14319's case
GetHuman: GetHuman-14319 - can you tell our other Jomashop.com customers when your case took place?
GetHuman-14319: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Jomashop.com, and if so, how?
GetHuman: And which of these common Jomashop.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-14319 a list of common Jomashop.com problems)
GetHuman-14319: "Make a purchase" was why I was trying to call.
GetHuman-14319's review of Jomashop.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Jomashop.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-14319: Absolutely horrible! Waiting forever to be told order didn't process but no I can't talk to that department, they call me regarding the shipping hold up. In the mean time my order has already been delayed * days.
GetHuman: Let's quantify your experience contacting Jomashop.com. On a scale of 1 to 5, how easy is it go get help on a Jomashop.com problem?
GetHuman-14319: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-14319: I'd give them a four out of five on communication.
GetHuman: And what about Jomashop.com's ability to quickly and effectively address your problem?
GetHuman-14319: For that I would say one out of five.
GetHuman: And finally- any advice for other Jomashop.com customers?
GetHuman-14319: Call them early in the day or late. Don't forget any personal or account information you might need for Jomashop.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-14319 taken from his Jomashop.com customer service problem that occurred on November 11th, 2017.