Jomashop.com: I tried to order a watch on-line but the order...
A Jomashop.com customer review by GetHuman user ~jim v from November 15th, 2017
Background on ~jim v's case
GetHuman: ~jim v - can you tell our other Jomashop.com customers when your case took place?
~jim v: Yeah. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Jomashop.com, and if so, how?
GetHuman: And which of these common Jomashop.com customer issues best describes the reason you wanted to talk to them?
(Shows ~jim v a list of common Jomashop.com problems)
~jim v: "Cancel order" was why I was trying to call.
~jim v's review of Jomashop.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Jomashop.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jim v: I tried to order a watch on-line but the order would not process. I called the store and the agent processed my transaction (a watch for $***). Two weeks later it still was not shipped. I called the store and the agent said "for some reason the order did not process." He put me on hold and then after several minutes came back and said the order wasn't processed because management said they wouldn't sell the watch at the price that was listed on their website. He would only sell me the watch for $***. I complained that I ordered the watch at the price they were advertising. When i told him i was going to contact the BBB. He hung-up on me.*Do your research on this company and be very wary of trusting them.
GetHuman: Let's quantify your experience contacting Jomashop.com. On a scale of 1 to 5, how easy is it go get help on a Jomashop.com problem?
~jim v: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jim v: I'd give them a one out of five on communication.
GetHuman: And what about Jomashop.com's ability to quickly and effectively address your problem?
~jim v: For that I would say two out of five.
GetHuman: And finally- any advice for other Jomashop.com customers?
~jim v: Call them early in the day or late. Don't forget any personal or account information you might need for Jomashop.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jim v taken from his Jomashop.com customer service problem that occurred on November 7th, 2017.