Joy Systems: I have sent my computer in and gotten it back...

A Joy Systems customer review by GetHuman user ~criptict from November 25th, 2017

Background on ~criptict's case

GetHuman: ~criptict - can you tell our other Joy Systems customers when your case took place?
~criptict: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Joy Systems, and if so, how?
~criptict: I used the 732-907-1590 number I found for on the GetHuman Joy Systems customer phone number page I was on: Joy Systems Customer Service Phone Number
GetHuman: And which of these common Joy Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~criptict a list of common Joy Systems problems)
~criptict: "Where to buy" was why I was trying to call.

~criptict's review of Joy Systems customer service

GetHuman: So how would you sum up your experience for GetHuman's Joy Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~criptict: I have sent my computer in and gotten it back . I am getting the same problems that i sent it in for to be worked on. PLEASE HELP. I have also lost a NORTON licence due to me sending in my computer.
GetHuman: Let's quantify your experience contacting Joy Systems. On a scale of 1 to 5, how easy is it go get help on a Joy Systems problem?
~criptict: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~criptict: I'd give them a three out of five on communication.
GetHuman: And what about Joy Systems's ability to quickly and effectively address your problem?
~criptict: For that I would say four out of five.
GetHuman: And finally- any advice for other Joy Systems customers?
~criptict: Call them early in the day or late. Don't forget any personal or account information you might need for Joy Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~criptict taken from his Joy Systems customer service problem that occurred on November 19th, 2017.

Joy Systems

2.44 of 5 stars | 53 reviews

~criptict's Joy Systems Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Joy Systems, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Joy Systems in any way.

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