Joy Systems: The first phone call I sat on hold for ** minut...
A Joy Systems customer review by GetHuman user ~drnan1 from November 20th, 2017
Background on ~drnan1's case
GetHuman: ~drnan1 - can you tell our other Joy Systems customers when your case took place?
~drnan1: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Joy Systems, and if so, how?
GetHuman: And which of these common Joy Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~drnan1 a list of common Joy Systems problems)
~drnan1: "Repairs" was why I was trying to call.
~drnan1's review of Joy Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Joy Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~drnan1: The first phone call I sat on hold for ** minutes to change an error in the shipping address, I was told the address was corrected until I received the tracking number later in the afternoon with the WRONG address, sent * emails and the *nd call to them, well I am still on hold and it has been an additional ** minutes and I still haven't talked to anyone yet, and now I am caller number **, YAHOO, only have to wait another ** minutes... Still have no idea if I will ever got it resolved or if they send it to the wrong person and wow, they will get a free computer...
GetHuman: Let's quantify your experience contacting Joy Systems. On a scale of 1 to 5, how easy is it go get help on a Joy Systems problem?
~drnan1: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~drnan1: I'd give them a four out of five on communication.
GetHuman: And what about Joy Systems's ability to quickly and effectively address your problem?
~drnan1: For that I would say three out of five.
GetHuman: And finally- any advice for other Joy Systems customers?
~drnan1: Call them early in the day or late. Don't forget any personal or account information you might need for Joy Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~drnan1 taken from his Joy Systems customer service problem that occurred on November 15th, 2017.