Julep: He didn't understand what I was asking, and was...

A Julep customer review by GetHuman user ~Annoymous from November 25th, 2017

Background on ~Annoymous 's case

GetHuman: ~Annoymous - can you tell our other Julep customers when your case took place?
~Annoymous : Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Julep, and if so, how?
~Annoymous : I used a help page I found on the GetHuman Julep customer service contact info page: Contact Julep Customer Service
GetHuman: And which of these common Julep customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoymous a list of common Julep problems)
~Annoymous : "None of those really matches why I wanted to contact Julep that day." was why I was trying to contact.

~Annoymous 's review of Julep customer service

GetHuman: So how would you sum up your experience for GetHuman's Julep customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoymous : He didn't understand what I was asking, and was kind of rude, calling about last months box that my boyfriend was charged for, but never received, so trying to figure out how to cancel, get a new box something, but not very understanding and rude, but lost ** bucks and no product
GetHuman: Let's quantify your experience contacting Julep. On a scale of 1 to 5, how easy is it go get help on a Julep problem?
~Annoymous : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoymous : I'd give them a four out of five on communication.
GetHuman: And what about Julep's ability to quickly and effectively address your problem?
~Annoymous : For that I would say three out of five.
GetHuman: And finally- any advice for other Julep customers?
~Annoymous : Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Julep to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoymous taken from his Julep customer service problem that occurred on November 22nd, 2017.

Julep

2.83 of 5 stars | 36 reviews

~Annoymous 's Julep Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Julep, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Julep in any way.

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