Julep has been great for the many times I have...

A Julep customer review by GetHuman user ~andreeea from November 26th, 2017

Background on ~andreeea's case

GetHuman: ~andreeea - can you tell our other Julep customers when your case took place?
~andreeea: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Julep, and if so, how?
~andreeea: I used the 877-651-3292 number I found for on the GetHuman Julep customer phone number page I was on: Julep Customer Service Phone Number
GetHuman: And which of these common Julep customer issues best describes the reason you wanted to talk to them?
(Shows ~andreeea a list of common Julep problems)
~andreeea: "None of those really matches why I wanted to call Julep that day." was why I was trying to call.

~andreeea's review of Julep customer service

GetHuman: So how would you sum up your experience for GetHuman's Julep customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~andreeea: Julep has been great for the many times I have called them for changes or mistaken orders. I don't mind the mistaken orders because they always give me free stuff*replacements and provide really good customer service - the reps are personable and helpful, in my experience.
GetHuman: Let's quantify your experience contacting Julep. On a scale of 1 to 5, how easy is it go get help on a Julep problem?
~andreeea: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~andreeea: I'd give them a two out of five on communication.
GetHuman: And what about Julep's ability to quickly and effectively address your problem?
~andreeea: For that I would say three out of five.
GetHuman: And finally- any advice for other Julep customers?
~andreeea: Call them early in the day or late. Don't forget any personal or account information you might need for Julep to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~andreeea taken from his Julep customer service problem that occurred on November 23rd, 2017.


2.83 of 5 stars | 36 reviews

~andreeea's Julep Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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