Julep: This place is unreal! Waited on hold until i fi...
A Julep customer review by GetHuman user ~btalbert from November 24th, 2017
Background on ~btalbert's case
GetHuman: ~btalbert - can you tell our other Julep customers when your case took place?
~btalbert: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Julep, and if so, how?
GetHuman: And which of these common Julep customer issues best describes the reason you wanted to talk to them?
(Shows ~btalbert a list of common Julep problems)
~btalbert: "None of those really matches why I wanted to call Julep that day." was why I was trying to call.
~btalbert's review of Julep customer service
GetHuman: So how would you sum up your experience for GetHuman's Julep customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~btalbert: This place is unreal! Waited on hold until i finally got sick of it. I pressed * and got the voice mail. Had to leave my info over the phone and maybe get a cancellation email.
GetHuman: Let's quantify your experience contacting Julep. On a scale of 1 to 5, how easy is it go get help on a Julep problem?
~btalbert: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~btalbert: I'd give them a five out of five on communication.
GetHuman: And what about Julep's ability to quickly and effectively address your problem?
~btalbert: For that I would say one out of five.
GetHuman: And finally- any advice for other Julep customers?
~btalbert: Call them early in the day or late. Don't forget any personal or account information you might need for Julep to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~btalbert taken from his Julep customer service problem that occurred on November 15th, 2017.