Juniper Bank (Mastercard): Juniper customer service told me there was a re...
A Juniper Bank (Mastercard) customer review by GetHuman user ~fairdocks from October 31st, 2017
Background on ~fairdocks's case
GetHuman: ~fairdocks - can you tell our other Juniper Bank (Mastercard) customers when your case took place?
~fairdocks: Yes I can. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to Juniper Bank (Mastercard), and if so, how?
GetHuman: And which of these common Juniper Bank (Mastercard) customer issues best describes the reason you wanted to talk to them?
(Shows ~fairdocks a list of common Juniper Bank (Mastercard) problems)
~fairdocks: "Setup an account" was why I was trying to call.
~fairdocks's review of Juniper Bank (Mastercard) customer service
GetHuman: So how would you sum up your experience for GetHuman's Juniper Bank (Mastercard) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fairdocks: Juniper customer service told me there was a residual charge of .** after I paid the balance in full. This let to a fee of *.** on the next statement. They kept insisting that I need to pay. I was put thru to a supervisor and after waiting ten minutes and hearing music, someone came on and asked me if I could hold a little longer. I said yes. After another minute of music I was cut off. I called back and had to go thru the process again. Finally the supervisor removed the charge.
GetHuman: Let's quantify your experience contacting Juniper Bank (Mastercard). On a scale of 1 to 5, how easy is it go get help on a Juniper Bank (Mastercard) problem?
~fairdocks: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fairdocks: I'd give them a three out of five on communication.
GetHuman: And what about Juniper Bank (Mastercard)'s ability to quickly and effectively address your problem?
~fairdocks: For that I would say four out of five.
GetHuman: And finally- any advice for other Juniper Bank (Mastercard) customers?
~fairdocks: Call them early in the day or late. Don't forget any personal or account information you might need for Juniper Bank (Mastercard) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fairdocks taken from his Juniper Bank (Mastercard) customer service problem that occurred on October 23rd, 2017.