Juniper Bank (Mastercard): We have had this card for * years without a pro...
A Juniper Bank (Mastercard) customer review by GetHuman user ~Skipper50 from November 6th, 2017
Background on ~Skipper50's case
GetHuman: ~Skipper50 - can you tell our other Juniper Bank (Mastercard) customers when your case took place?
~Skipper50: Yes I can. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Juniper Bank (Mastercard), and if so, how?
GetHuman: And which of these common Juniper Bank (Mastercard) customer issues best describes the reason you wanted to talk to them?
(Shows ~Skipper50 a list of common Juniper Bank (Mastercard) problems)
~Skipper50: "Complaint" was why I was trying to call.
~Skipper50's review of Juniper Bank (Mastercard) customer service
GetHuman: So how would you sum up your experience for GetHuman's Juniper Bank (Mastercard) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Skipper50: We have had this card for * years without a problem. We pay it off and never carry a balance. We have excellent credit and a high credit limit. We are the wotlds best credit card customers. Suddenly, Juniper decides to freeze our account for no reason and we get declined for several transactions. After talking to everyone in 'no speek Engrish' Little India for * days, the problem never got resolved and we never got an adequate explanation. We were told a 'manager' would call us back which never happened either. We have cancelled the card and gone with a competitor for personal and our business credit who so far has been excellent. I will never do business with Juniper* Barclays again, and I will never recommend them to clients.
GetHuman: Let's quantify your experience contacting Juniper Bank (Mastercard). On a scale of 1 to 5, how easy is it go get help on a Juniper Bank (Mastercard) problem?
~Skipper50: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Skipper50: I'd give them a four out of five on communication.
GetHuman: And what about Juniper Bank (Mastercard)'s ability to quickly and effectively address your problem?
~Skipper50: For that I would say three out of five.
GetHuman: And finally- any advice for other Juniper Bank (Mastercard) customers?
~Skipper50: Call them early in the day or late. Don't forget any personal or account information you might need for Juniper Bank (Mastercard) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Skipper50 taken from his Juniper Bank (Mastercard) customer service problem that occurred on November 1st, 2017.