Juniper Bank (Mastercard): This is the most horrible service I've ever exp...
A Juniper Bank (Mastercard) customer review by GetHuman user ~Highly Frustrated from October 30th, 2017
Background on ~Highly Frustrated's case
GetHuman: ~Highly Frustrated - can you tell our other Juniper Bank (Mastercard) customers when your case took place?
~Highly Frustrated: Yes. It was evening, on October 22nd.
GetHuman: Did you reach out to Juniper Bank (Mastercard), and if so, how?
GetHuman: And which of these common Juniper Bank (Mastercard) customer issues best describes the reason you wanted to talk to them?
(Shows ~Highly Frustrated a list of common Juniper Bank (Mastercard) problems)
~Highly Frustrated: "Question" was why I was trying to call.
~Highly Frustrated's review of Juniper Bank (Mastercard) customer service
GetHuman: So how would you sum up your experience for GetHuman's Juniper Bank (Mastercard) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Highly Frustrated: This is the most horrible service I've ever experienced. I've tried to resolve a balance on my deceased father-in-laws account with no success. I called * times in ** minutes each time to be transferred to a number that did nothing but give a static sound and eventually go dead. I even asked for the number to which I was being transferred and tried to call the number myself reaching the same outcome as when transferred. I get the impression these "so called" Customer Support Specialists are transferring me to keep from having to deal with the situation. During one call I asked to speak to a supervisor and was apparently transferred to that same out of space number because the phone just went dead after a couple of minutes. If your interested in a credit card company that has good customer relations and good customer support, consider your choices wisely.
GetHuman: Let's quantify your experience contacting Juniper Bank (Mastercard). On a scale of 1 to 5, how easy is it go get help on a Juniper Bank (Mastercard) problem?
~Highly Frustrated: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Highly Frustrated: I'd give them a three out of five on communication.
GetHuman: And what about Juniper Bank (Mastercard)'s ability to quickly and effectively address your problem?
~Highly Frustrated: For that I would say five out of five.
GetHuman: And finally- any advice for other Juniper Bank (Mastercard) customers?
~Highly Frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for Juniper Bank (Mastercard) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Highly Frustrated taken from his Juniper Bank (Mastercard) customer service problem that occurred on October 22nd, 2017.