KFC: I called because of unmet expectations at a loc...
A KFC customer review by GetHuman user ~Frank Williams from November 20th, 2017
Background on ~Frank Williams's case
GetHuman: ~Frank Williams - can you tell our other KFC customers when your case took place?
~Frank Williams: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to KFC, and if so, how?
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows ~Frank Williams a list of common KFC problems)
~Frank Williams: "Make a reservation" was why I was trying to call.
~Frank Williams's review of KFC customer service
GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frank Williams: I called because of unmet expectations at a local Kentucky Fried Chicken, I have been enjoying KFC all of my life. I was told it would be resolved, we will see.
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
~Frank Williams: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frank Williams: I'd give them a one out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
~Frank Williams: For that I would say four out of five.
GetHuman: And finally- any advice for other KFC customers?
~Frank Williams: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frank Williams taken from his KFC customer service problem that occurred on November 17th, 2017.
KFC
3.48 of 5 stars | 164 reviews
~Frank Williams's KFC Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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