KFC: I have worked in a customer service based job i...
A KFC customer review by GetHuman user ~COME ON MAN !!!! from November 12th, 2017
Background on ~COME ON MAN !!!!'s case
GetHuman: ~COME ON MAN !!!! - can you tell our other KFC customers when your case took place?
~COME ON MAN !!!!: Yeah. It was middle of the night, on November 7th.
GetHuman: Did you reach out to KFC, and if so, how?
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows ~COME ON MAN !!!! a list of common KFC problems)
~COME ON MAN !!!!: "Delivery problem" was why I was trying to call.
~COME ON MAN !!!!'s review of KFC customer service
GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~COME ON MAN !!!!: I have worked in a customer service based job in the twin cities area for ** years and know the importance of good service.. I know how hectic it can be sometimes. When I pulled up to place my order at the KFC drive thru at the central ave location in Blain,mn. I orderd * chicken pot pies, the teller informed me that there would be a wait time of ** to ** minutes. She also said that "I should have called ahead of time if i needed that many"... since when!!! Then asked if I was going to wait, I agreed. BIG MISTAKE, after a ** minute wait I finally recieved my order. REALLY... as I waited I also saw *-* other cars pull up to place an order and drive right by without picking up an order, not as patient as me."RED FLAG" When they finally delivered my order to my car, no, were sorry or explanation of why I had to wait so long. I dealt with three seperate people, two at the drive thru and one that brought food out to me. If KFC keeps up these business practices at this location it wont be lo
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
~COME ON MAN !!!!: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~COME ON MAN !!!!: I'd give them a two out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
~COME ON MAN !!!!: For that I would say three out of five.
GetHuman: And finally- any advice for other KFC customers?
~COME ON MAN !!!!: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~COME ON MAN !!!! taken from his KFC customer service problem that occurred on November 7th, 2017.