KFC: I think that is poor how i had to wait ** mins...
A KFC customer review by GetHuman user ~matty from November 5th, 2017
Background on ~matty's case
GetHuman: ~matty - can you tell our other KFC customers when your case took place?
~matty: Yes. It was middle of the night, on October 27th.
GetHuman: Did you reach out to KFC, and if so, how?
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows ~matty a list of common KFC problems)
~matty: "Make a Complaint" was why I was trying to call.
~matty's review of KFC customer service
GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~matty: I think that is poor how i had to wait ** mins for my meal and i have been working all day as i am a recovery driver and been out on the road all day i exspect to go t kfc and have my meal ready in * or ** mins exspecialy when it is the drive threw and i have to come away with out it and come home to my family with out any supper for them and my partner had to start cooking at **.** at night i think it is apporling how the service is at barnsley kfc on peel street so will not be going back ur mr m taylor
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
~matty: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~matty: I'd give them a one out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
~matty: For that I would say two out of five.
GetHuman: And finally- any advice for other KFC customers?
~matty: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~matty taken from his KFC customer service problem that occurred on October 27th, 2017.
KFC
3.48 of 5 stars | 164 reviews
~matty's KFC Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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