KFC: I visited store *Y****** **** S Orange Blossom...
A KFC customer review by GetHuman user ~Debra Ellick from November 15th, 2017
Background on ~Debra Ellick's case
GetHuman: ~Debra Ellick - can you tell our other KFC customers when your case took place?
~Debra Ellick: Yes I can. It was late at night, on November 13th.
GetHuman: Did you reach out to KFC, and if so, how?
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows ~Debra Ellick a list of common KFC problems)
~Debra Ellick: "Make a Complaint" was why I was trying to call.
~Debra Ellick's review of KFC customer service
GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Debra Ellick: I visited store *Y****** **** S Orange Blossom Trail on ********* after deciding to purchase lunch here rather than Sonny's Bar b que not far from this store. As I entered the store, I rec'd a call from my editor and noticed my android was loosing power and sat down to plug in an electrical outlet while talking to her. About ** minutes into the conversation Nathalie, a KFC employee, interrupted my conversation without using any courtesies, like, excuse me and informed me I could not sit there without ordering and merely charge my phone. I explained that I was going to order lunch in a moment. She left and as I continued talking for a moment noticed Nathalie huddled with another woman behind the counter. I placed my phone on the table and walked to the counter and introduced myself to Paula who was the KFC Manager and explained the same. Because this is a poverty stricken area, primarily Latino's, Blacks and transiets I opened my wallet to show Paula I had the means via credit car
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
~Debra Ellick: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Debra Ellick: I'd give them a four out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
~Debra Ellick: For that I would say three out of five.
GetHuman: And finally- any advice for other KFC customers?
~Debra Ellick: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Debra Ellick taken from his KFC customer service problem that occurred on November 13th, 2017.