KFC: NEVER HAVE AN EMPLOYEE WHOM CANT HELP, IT IS AL...
A KFC customer review by GetHuman user ~GERTRUDE AND MOM WITH NIECE ME from November 21st, 2017
Background on ~GERTRUDE AND MOM WITH NIECE ME's case
GetHuman: ~GERTRUDE AND MOM WITH NIECE ME - can you tell our other KFC customers when your case took place?
~GERTRUDE AND MOM WITH NIECE ME: Sure. It was late at night, on November 16th.
GetHuman: Did you reach out to KFC, and if so, how?
~GERTRUDE AND MOM WITH NIECE ME: I used the 800-225-5532 number I found for on the GetHuman KFC customer phone number page I was on: KFC Customer Service Phone Number GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows ~GERTRUDE AND MOM WITH NIECE ME a list of common KFC problems)
~GERTRUDE AND MOM WITH NIECE ME: "Refund a Charge" was why I was trying to call.
~GERTRUDE AND MOM WITH NIECE ME's review of KFC customer service
GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GERTRUDE AND MOM WITH NIECE ME: NEVER HAVE AN EMPLOYEE WHOM CANT HELP, IT IS ALL ABOUT TEAM WORK I AM UPSET WITH THE HELP FROM DRIVE THRU, SHE NEVER CAME TO HELP THISLADY AT THE FRONT REGISTAR. I DONT KNOW HER FULL NAME BUT I BELIEVE SHE SAID TASHA. SHE WAS VERY POLITE AND IF I HAD COULD HIRE HER I WOULD. that ypung lady from drive thru never came to help her at all just walked around she need to be wrote up me and my mom was in there at lunch with my niece and we had to wait while Tasha took our order, prepared our order and cashed us out. get better staffing with people that want to be team Kentucky fried chicken. thanks again tasha
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
~GERTRUDE AND MOM WITH NIECE ME: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GERTRUDE AND MOM WITH NIECE ME: I'd give them a two out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
~GERTRUDE AND MOM WITH NIECE ME: For that I would say five out of five.
GetHuman: And finally- any advice for other KFC customers?
~GERTRUDE AND MOM WITH NIECE ME: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GERTRUDE AND MOM WITH NIECE ME taken from his KFC customer service problem that occurred on November 16th, 2017.