KFC: Service was OK, except I paid **.** for twenty...

A KFC customer review by GetHuman user ~Barbara Brown m from November 22nd, 2017

Background on ~Barbara Brown m's case

GetHuman: ~Barbara Brown m - can you tell our other KFC customers when your case took place?
~Barbara Brown m: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to KFC, and if so, how?
~Barbara Brown m: I used the 800-225-5532 number I found for on the GetHuman KFC customer phone number page I was on: KFC Customer Service Phone Number
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows ~Barbara Brown m a list of common KFC problems)
~Barbara Brown m: "Missing Delivery" was why I was trying to call.

~Barbara Brown m's review of KFC customer service

GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barbara Brown m: Service was OK, except I paid **.** for twenty wings did not get wedges I ordered. I live in Henderson. Purchase was at **** Bldr Hwy. I called KFC no help avail. *** ***-**** my pH.
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
~Barbara Brown m: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barbara Brown m: I'd give them a three out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
~Barbara Brown m: For that I would say two out of five.
GetHuman: And finally- any advice for other KFC customers?
~Barbara Brown m: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barbara Brown m taken from his KFC customer service problem that occurred on November 17th, 2017.

KFC

3.48 of 5 stars | 164 reviews

~Barbara Brown m's KFC Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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