KFC: Two hours before closing time I could not find...
A KFC customer review by GetHuman user ~didi from November 23rd, 2017
Background on ~didi's case
GetHuman: ~didi - can you tell our other KFC customers when your case took place?
~didi: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to KFC, and if so, how?
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows ~didi a list of common KFC problems)
~didi: "Account Access" was why I was trying to call.
~didi's review of KFC customer service
GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~didi: Two hours before closing time I could not find any piece of your original recipe of fried chicken. This happened to me four times at your location in Columbia, Missouri. I cannot understand why you had other fried chicken in large amount but not the original recipe for which you are famous. The people you hired seemed to be the laziest ones on earth. I will never go to buy from your store again and I will make sure I will tell everyone I know that your customer servive is absolutely miserable.
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
~didi: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~didi: I'd give them a five out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
~didi: For that I would say two out of five.
GetHuman: And finally- any advice for other KFC customers?
~didi: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~didi taken from his KFC customer service problem that occurred on November 20th, 2017.