KFC: just round & round recording, NO option to just...
A KFC customer review by GetHuman user ~frustrated in PA from November 19th, 2017
Background on ~frustrated in PA's case
GetHuman: ~frustrated in PA - can you tell our other KFC customers when your case took place?
~frustrated in PA: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to KFC, and if so, how?
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated in PA a list of common KFC problems)
~frustrated in PA: "Account Access" was why I was trying to call.
~frustrated in PA's review of KFC customer service
GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated in PA: just round & round recording, NO option to just push "O".*Very frustrating, can not even send them a msg. on their web-site !!!
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
~frustrated in PA: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated in PA: I'd give them a one out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
~frustrated in PA: For that I would say five out of five.
GetHuman: And finally- any advice for other KFC customers?
~frustrated in PA: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated in PA taken from his KFC customer service problem that occurred on November 14th, 2017.
KFC
3.48 of 5 stars | 164 reviews
~frustrated in PA's KFC Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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