Kaiser Permanente - Akron Ohio: Interminable, rude and repetitive phone prompt...
A Kaiser Permanente - Akron Ohio customer review by GetHuman user ~Mary Kaplan from November 23rd, 2017
Background on ~Mary Kaplan's case
GetHuman: ~Mary Kaplan - can you tell our other Kaiser Permanente - Akron Ohio customers when your case took place?
~Mary Kaplan: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Kaiser Permanente - Akron Ohio, and if so, how?
GetHuman: And which of these common Kaiser Permanente - Akron Ohio customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Kaplan a list of common Kaiser Permanente - Akron Ohio problems)
~Mary Kaplan: "Coverage question" was why I was trying to call.
~Mary Kaplan's review of Kaiser Permanente - Akron Ohio customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - Akron Ohio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Kaplan: Interminable, rude and repetitive phone prompt system, designed to prevent any direct contact with human beings. If you want to deal with a computer go ahead. Otherwise don't bother with the number
GetHuman: Let's quantify your experience contacting Kaiser Permanente - Akron Ohio. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - Akron Ohio problem?
~Mary Kaplan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Kaplan: I'd give them a five out of five on communication.
GetHuman: And what about Kaiser Permanente - Akron Ohio's ability to quickly and effectively address your problem?
~Mary Kaplan: For that I would say two out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - Akron Ohio customers?
~Mary Kaplan: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kaiser Permanente - Akron Ohio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Kaplan taken from his Kaiser Permanente - Akron Ohio customer service problem that occurred on November 20th, 2017.